Conditions

Part 1: General provisions


1. Scope, definitions

1. The following General Terms and Conditions (GTC) apply to all business relationships that are initiated (delivery to branch) and/or processed (delivery to customer) via the online shop. The version of our General Terms and Conditions that is valid at the time of the order is decisive.
2. For the delivery of goods to the stores, the provider of the goods and user of these General Terms and Conditions is the company to which the collection store selected by the customer during the ordering process belongs. The exact identity, including contact information, is displayed to the customer after selecting the collection store during the ordering process.
3. The products we offer in the online shop are aimed exclusively at consumers with full legal capacity as end users. For the purposes of these General Terms and Conditions, a "consumer" is any natural person who concludes the contract for a purpose that cannot be attributed to their commercial or independent professional activity (Section 13 of the German Civil Code). Any person who has reached the age of 18 has full legal capacity. These offers are available to customers residing in the EEA in the same way and under the same conditions due to the so-called Geoblocking Regulation (EU) 2018/302.
4. Mix orders are orders that include both the delivery of goods to a branch and the delivery to the customer. Parts 1 and 2 of these Terms and Conditions apply to the part of the mix order that includes the delivery to the branch, and Parts 1 and 3 of these Terms and Conditions apply to the part that includes the delivery to the customer.

2. Registration

1. If you would like to order from our online shop as a registered customer, you must register before or during the ordering process.
2. To register, you must provide personal information that we need to process your order. Mandatory information required to process contracts is marked separately; other information is voluntary.
3. Before registering, you must agree to these Terms and Conditions and our Privacy Policy.

3. Partial deliveries, delivery times, delivery restrictions

1. The provider is entitled to make partial deliveries as long as this is reasonable for the customer. A partial delivery is particularly reasonable if the partial delivery can be used as intended by the customer, the delivery of the remaining ordered goods is ensured and the customer does not incur any significant additional effort or costs as a result of the partial delivery.
2. We are entitled to withdraw from the contract if, despite a corresponding hedging transaction having been concluded, the ordered goods are not available for reasons beyond our control and we will inform the customer immediately of the unavailability and immediately reimburse the customer for any consideration.
3. In the event of force majeure, the deadline for performance will be extended appropriately, taking into account the duration of the obstacle and a reasonable start-up time. Excluded from this are those cases in which the existence of a case of force majeure and its duration have no influence on the period for performance. Events that were unforeseeable at the time the contract was concluded are also considered cases of force majeure, in particular shortages of energy and raw materials, strikes, lockouts, official measures, pandemics, epidemics, terrorist attacks and war. For force majeure to exist, it is necessary that the unforeseeable event or its effects do not only last for a short time. If the effects extend over a period of more than five working days, it cannot be assumed that they will last for a short time. We will inform the customer immediately about the existence of force majeure and the expected end of this circumstance. If the state of force majeure lasts for more than three months without interruption or if the deadline for the provision of services is extended by more than four months due to several circumstances of force majeure, both the customer and we are entitled to withdraw from the contract. In the event of force majeure, the assertion of claims for damages and other claims is excluded. The obligation to provide consideration is waived and any advance payments already made will be refunded. The provisions of this section apply accordingly if the circumstances occur with a subcontractor and affect the delivery to us.
4. Our offers are aimed at customers with a delivery address in Germany (with the exception of Helgoland, Büsingen, Free Port of Bremerhaven and Free Port of Cuxhaven).

4. Prices

1. All prices stated in the online shop include the applicable statutory sales tax and, if applicable, plus shipping costs.
2. The provider is entitled to contest the purchase contract in accordance with the statutory provisions if an incorrect price indication is based on an error on the part of the provider.

5. Copyright

The provider has the exclusive rights of use to images and texts published in the online shop. The use of images and texts is not permitted without the express consent of the provider.

6. Retention of title

The goods remain our property until full payment has been made (reserved goods). The customer is not entitled to dispose of the goods in a legal transaction until ownership has been acquired. He undertakes to inform the seller immediately if third parties assert rights to the goods.

7. Support in product liability cases

1. The customer will not modify products with regard to safety-related aspects. In particular, he will not change or remove existing warnings about dangers of improper use.
2. If we are obliged to initiate measures, in particular to issue a product warning or recall a product, the customer will support us to the best of its ability.

8. Warranty

The statutory liability for defects provisions apply.

9. Liability

Statutory liability applies.

10. Data protection

1. We will collect, process and store all personal data provided by you exclusively in accordance with the provisions of European and German data protection law.
2. In order to process the contract concluded with you, it is necessary to use your personal data. Any further use requires your express consent. Details about the data collected and its respective use can be found in our Data protection .

11. Information on online dispute resolution according to the ODR Regulation and Section 36 VSBG

Since February 15, 2016, the EU Commission has offered a platform for online dispute resolution. Consumers now have the opportunity to resolve disputes relating to their online orders without initially involving the courts. The consumer's option to take legal action remains unaffected.

The platform for online dispute resolution (OS) is available on the Internet at https://ec.europa.eu/consumers/odr .

The provider is not obliged to participate in a dispute settlement procedure before a consumer arbitration board.

The provider is not willing to participate in a dispute settlement procedure before a consumer arbitration board.

12. Written form

All changes and additions to these Terms and Conditions as well as the waiver of their validity must be made in writing. This also applies to a possible waiver of the written form requirement.

13. Choice of law

All contracts concluded between you and us are subject exclusively to the law of the Federal Republic of Germany, expressly excluding the UN Convention on Contracts for the International Sale of Goods.

14. Severability clause

1. Should one or more provisions or parts of a provision of these General Terms and Conditions be or become invalid, this shall not affect the validity of the remainder of the contract. In view of the case law of the Federal Court of Justice, according to which a severability clause merely leads to a reversal of the burden of proof, it is, however, the express intention of the parties to maintain the validity of the remaining provisions of these General Terms and Conditions under all circumstances.
2. In place of the invalid or unenforceable provision, the parties shall agree on a valid and effective provision that is as close as possible in legal and economic terms to the provision in question and which they would reasonably have agreed upon if they had considered the invalidity or unenforceability of the respective provision when concluding this contract.
3. 15 Paragraph 1 and Paragraph 2 shall apply accordingly in the event of a regulatory gap.

Part 2: Special provisions for delivery to the branch


1. General

This Part 2 applies in addition to Part 1 in cases where you choose to have your order delivered to a branch.



2. Conclusion of contract

1. The presentation of the products in the online shop does not constitute a legally binding offer to conclude a purchase contract, but merely an invitation to submit an offer.
2. You can select products from the provider’s range and place them in the virtual shopping cart using the “Add to cart” button.
3. You can change your product selection in the shopping cart at any time before submitting your order.
4. As part of your ordering process, you will be asked to select a pickup location and provide your contact details.
5. You then submit an offer to conclude a purchase contract by clicking on the "Reserve now" button or, for mixed orders, by clicking on the "Buy now & reserve" button. With your application, you accept the provider's terms and conditions.
6. Immediately after placing your order, you will receive a confirmation from us that we have received your offer (“reservation confirmation”). The reservation confirmation does not constitute acceptance of the contract.
7. A purchase contract is only concluded when you receive and pay for the items in the store.
8. We will inform you in a separate collection notification that the items you ordered are ready for collection in the selected branch. Your order will be available for 14 days from the date you receive the email. Please bring the collection notification with you when you collect it or tell us your name. If the order is not collected within 14 days of receiving the collection notification, it will be automatically cancelled and returned to our warehouse. A purchase contract will therefore not be concluded.

3. Payment, delivery

1. Payment for your order is made at the checkout in the pick-up branch. There you have the payment options of the respective branch at your disposal, usually cash and debit card.
2. The expected pickup date in the store can be seen on the item details page and in the ordering process. If you order items that are not in stock or delivery is not possible, we will inform you as soon as possible.
3. If only part of your order is available, we will deliver it and notify you by email about the partial delivery and the order items that are still open. You can reorder the items that are not available at the time of ordering at a later date, depending on availability.

4. Right of exchange

1. You have no legal right of cancellation for deliveries to the branch.
2. Excluded from the right of exchange are
   1. sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
   2. Goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
   3. Goods that are liable to spoil quickly or whose expiry date would quickly be exceeded;
   4. Goods if, after delivery, they have been inseparably mixed with other goods due to their nature;
   5. alcoholic beverages, the price of which was agreed upon conclusion of the contract but which cannot be delivered until 30 days after conclusion of the contract at the earliest and whose current value depends on fluctuations in the market over which the trader has no influence;
   6. Sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery;
   7. Newspapers, periodicals or magazines with the exception of subscription contracts;
   8. reduced goods.

5. Delivery/shipping costs

Delivery to your preferred branch is free of charge.

Part 3: Special provisions for delivery to customers


1. General

This Part 3 applies in addition to Part 1 of these Terms and Conditions in cases where delivery is to be made to the customer’s home.

2. Conclusion of contract, contracting parties, contract content

1. Our presentation of a product in the online shop is not a binding offer, but merely an invitation to submit an offer.
2. You can select products from the provider’s range and place them in the virtual shopping cart using the “Add to cart” button.
3. You can change your product selection in the shopping cart at any time before submitting your order.
4. Before submitting your order, you can decide whether you want to order as a registered customer or as a guest. If you order as a registered customer, you must log in or register.
5. You will then need to enter personal information, including your name, address and payment method.
6. Before submitting your order, you will be taken to the order overview where you can check your order again.
7. You then submit an offer to conclude a purchase contract by clicking on the "Buy now" button or, for mixed orders, by clicking on the "Buy now & reserve" button. With your application, you accept the provider's terms and conditions.
8. The contract is concluded by our shipping confirmation, which you will receive by email.
9. The contractually owed service is determined by the agreement made, in particular by the shipping confirmation. The agreement of a guarantee or the assumption of a procurement risk must be in writing to be effective.

3. Shipping costs, payment, delivery

1. The shipping costs will be stated to you when you place your order and are to be borne by you unless you exercise your right of cancellation. For orders totaling EUR 49.00 (including VAT) or more, we offer free shipping (free shipping limit), which does not take into account the order value for delivery of products to a branch.
2. You can pay by invoice, direct debit, credit card or instant bank transfer via Klarna or PayPal.
3. The goods will be shipped via DHL.

4. Right of Withdrawal

As a consumer, the customer has a right of withdrawal for distance selling contracts concluded outside of business premises.